LLMs are useful as copilots, but the real shift begins when they coordinate work across people, systems, and decisions. This talk shows how organizations design agentic workflows with guardrails, escalation paths, and real operational value.
Jim Markunas is a Senior Technical Program and Project Manager and Technical Product Owner who specializes in helping enterprise teams deliver reliable eCommerce and SDLC releases. With experience at organizations like DIRECTV, CPS Energy, and New York Life, he leads complex platform modernization and integration initiatives, bringing structure and clarity to teams facing delivery challenges. Known for his data-driven approach, he focuses on restoring stakeholder confidence and ensuring predictable, high-quality product launches.
