Retail IT portfolios that support e-commerce, supply chain, and in-store technologies often struggle under traditional PMO models. Status tracking spread across spreadsheets, limited visibility into dependencies, and inconsistent governance controls make it difficult for leaders to obtain a reliable view of portfolio performance. These gaps slow decision making and weaken oversight across complex technology programs. This session presents a Digital PMO framework designed to improve transparency and governance through the integration of Jira and Confluence. The framework brings together concepts from PMO and IT governance research into a practical operating model that connects strategy with delivery execution. Strategic themes, initiatives, OKRs, epics, delivery telemetry, risk indicators, and executive reporting are unified within a shared system of record that enables consistent monitoring and portfolio level insight. A retail case study demonstrates the framework in practice within an Automotive Care Center technology portfolio involving more than 20 cross-functional teams and approximately 50 initiatives per quarter over a six-month period. Results included a 30 percent reduction in PMO effort within six months and an additional 30 percent reduction by month twelve, while program management roles decreased from eight to three. Stakeholders also reported improved transparency, faster trade-off decisions, and greater confidence in real-time portfolio reporting. Attendees will learn how integrated tooling, standardized governance templates, centralized intake processes, and portfolio dashboards can support auditability, improve delivery visibility, and strengthen governance across large retail technology programs.
George Job is a Principal Technical Program Manager at Walmart Global Tech with more than 22 years of IT leadership experience and 15+ years dedicated to enterprise program, portfolio, and project management. He has successfully delivered large-scale, complex initiatives across supply chain, automotive, and omni-channel retail e-commerce domains, shaping solutions that improve both customer experiences and business outcomes. At Walmart, George has led critical portfolios including the development of a unified omnichannel platform that merged grocery and general merchandise experiences into a single ecosystem, one of the company’s most significant transformations. He specializes in guiding cross-functional teams from roadmap planning through launch, ensuring delivery excellence, process improvements, and measurable results at enterprise scale. Previously, George spent over a decade at Wipro as Senior Project Manager, where he partnered with Walmart International to lead e-commerce programs in global markets. His career reflects strong expertise in Agile methodologies, stakeholder management, incident management, and technology-driven business transformation. Fluent in English, Malayalam, and Hindi, George is recognized for his ability to bridge technical execution with strategic vision, making him a sought-after leader for conferences and forums focused on digital transformation, enterprise agility, and program management excellence.
