AI agents in Enterprise finance products improve user experiences and allow building flexible business workflows. However, finance processes also depend on strict business rules, sensitive data handling and clear user control over consequential actions. This session explores which parts of a business workflow should use agentic reasoning, which should remain deterministic and where human oversight is essential. Using practical examples for enterprise finance, we will examine the failures that emerge when this balance is skewed with either rigid systems that cannot handle changing customer requirements or overly agentic and autonomous systems that compromise business integrity. We'll discuss engineering and product design solutions to maintain this balance for an enterprise product and a framework to apply the right combination of AI reasoning, deterministic controls, autonomy and human oversight.
Leon Lobo is a Software Engineering Director at Oracle with 15+ years of experience building large scale ERP applications and finance systems. He leads the development of next generation agentic workflows for Oracle Fusion ERP Payables with a focus on the engineering and product design challenges of deploying AI in critical business processes. Leon in interested in the unique challenges within Enterprise AI and writes and speaks about the engineering and product design patterns needed to help resolve them.
